Card Care Removal


As of March 31st 2021, the Card Care service has been discontinued.

From now all personal credit card customers who wish to continue managing their personal credit cards online will be able to do so on our 365 online service. Click here to find out more about our online services and how you can set up your 365 online profile.

What do I need to do to continue managing my credit card?

I’m an existing 365 Online Banking customer and my credit card account is registered to my 365 profile.

If you are an existing 365 Online banking customer, and your credit card account is registered to your 365 profile, you do not need to take any action as you will continue to be able to view transactions, monthly statements, and make payments through 365 Online banking as you do today.

 

I already have a 365 profile but my credit card account is not registered

If you already have 365 Online banking simply add your credit card to your 365 profile to allow you to continue to view your transactions, monthly statements, and make payments. Follow these steps to add your credit card to your 365 profile1:

Step 1: Log in to Banking 365 on either your banking app or browser
Step 2: Select Services
Step 3: Scroll down to Manage Accounts section and select “Add your account or policy”
Step 4: In “Add your account or policy” select ‘Credit Card’ and enter your 16 digit card number and date of birth.

You can also contact our 365 Online banking team on 0818 365 365, 9am to 5pm, Monday to Friday and an agent will be happy to assist you in adding your credit card to your 365 online profile.

 

I don’t use 365 Online banking and I’m not sure what I need to do now

If you are a Bank of Ireland customer with a current account, savings account 2, or personal loan, you will need to set up a 365 online profile and add your credit card account to that profile to continue to manage your credit card and view your monthly statements. Click here to find out more about our online services and how you can set up your 365 online profile. You can also contact our 365 Online banking team on 0818 365 365, 9am to 5pm, Monday to Friday and an agent will be happy to help you.

Terms and Conditions apply to 365 Online Banking.

 

I am a credit card only customer and I don’t have a 365 profile set up

If you are a credit card only customer and don’t have a current account, savings account, or personal loan with Bank of Ireland, we have set a 365 profile up for you so that you can continue to manage your credit card and view your monthly statements. We have sent you an email with details on how to complete the set-up of your profile and an SMS with your User ID.
If you do not receive your 365 online User ID by text message within the next month, please contact us on 0818 444 365 (Republic of Ireland) from Monday – Friday 9am – 5pm, or + 353 1 484 8017 (from anywhere else) and we will get you set up and help you to create your new 365 PIN.

 

I do not want to use 365 Online banking, what other options do I have?

There are a number of other ways to pay your credit card bill, see our FAQs below for a full list. If you need any additional support you can call our customer service team on 0818 251 251 (9am to 5pm, Monday to Friday) for general servicing needs.

 

FAQs

  • 1. I set up a 365 profile a long time ago, but I have never used it. How can I get my login details?

    To get your User ID please free text the word ‘User’ to 50365 and we’ll reply with your User ID within seconds. If you are outside of ROI, please free text ‘User’ to one of the below numbers for your User ID:

    • Northern Ireland and Great Britain: 50365
    • Other locations: +353 87 179 0971

  • 2. If I only have a credit card with BOI and no other products, can I still set up 365 Online banking?

    Yes, from April 1 2021 our online banking is available to customers who only have a credit card, so you will be able to set up your profile from this date. All Card Care users who only have a Bank of Ireland credit card will be set up with a 365 Online banking profile before Card Care is removed. Once your profile is set up we will be in touch.

  • 3. I currently receive my credit card statement through Card Care. How will you provide me with my statements once the Card Care service is ceased?

    Once you are a registered user of 365 online with your credit card added to your profile we will provide you with e-statements. If you do not register for 365 Online banking we will send paper statements to you.

  • 4. Will 365 Online banking provide the same services as Card Care?

    Once your credit card has been added to 365 Online banking you will be able to view your transactions and monthly statements, make payments to your credit card, and authorise your online purchases.

  • 5. I don’t want to use 365 Online banking. What other options are available for servicing my credit card account?

    You can find more information on how to service your credit card here or you can call our customer service team on 0818 251 251 (9am to 5PM, Monday to Friday) for general servicing needs. Servicing options including how you can set up your direct debit, and how you can make payments to your credit card account are also included on the back of your credit card statements.

  • 6. I use a non-Bank of Ireland debit card to pay for my Bank of Ireland credit card bill. How can I do that now?

    This option is not available on 365 Online banking however there are a number of other ways to pay your credit card bill:

    • 365 Online and Mobile Banking

      • To make payments to your credit card from your 365 profile log in to 365 Online and add your credit card account as a payee (bill) through Manage Payees. You will be asked to select your card type from the drop down menu and add the FULL 16-digit number from the front of your card as the bill reference number.

    • By direct debit

      • You can set up a monthly direct debit from your bank account for a fixed percentage of the outstanding balance of your credit card. To organise your direct debit, go to the help centre on this website, search ‘useful application forms’ and scroll down to the credit cards section to find the direct debit form. Please complete this form and return it to us. Alternatively, you can contact our Credit Card Services team on 0818 251 251 (our lines are open 9am-5pm, Monday to Friday) and an advisor will be happy to help you.

    • Payment from another bank

      • To make a payment to your credit card you need to enter the following details.

      For the BIC: BOFIIE2D

      For the IBAN: IE46BOFI90153899943016

      Reference: as a reference, you will need to include the FULL 16-digit number that appears on the front of your card.

      Be aware that payment times from other banks may vary. You should check with the bank from which the payment is being sent to confirm their transfer cut-off times.

    • Paying at a Bank of Ireland branch

      • You can pay your credit card bill by cash or cheque at an ATM that accepts lodgements in any BOI branch.

1 Once your credit card account is added to your 365 profile you will receive e-statements for your credit card. Please note your account can take up to 5 working days to appear on your 365 Online profile.
2 365 online service is only available for certain savings accounts with us. Please contact 365 Online banking on 0818 365 365 to check if your savings account is eligible for 365 profile set up.