How to contact us
Contact us
If you have any questions, or required assistance in completing your travel insurance journey please call us on 1800 719 086 from within Ireland or +353 (0) 1440 2787 from outside Ireland or email:
boi.travelinsurance@chubb.com
Customer Complaints Process
We are committed to providing excellent customer service and are sorry if we have not met your expectations. By letting us know when you have an issue, you are helping us to record your complaint and work with you to understand how we can put things right. If you’re not happy with any part of our service or any of our products, you can let us know. Please visit the Group Customer Complaints Page for more information.
*10% discount when you apply for a Multi-Trip Travel Insurance quote online – using promocode Travel10. Offer available until 30 June 2026. Only one discount code can be applied per purchase. This promotion is available to new Annual Multi-Trip policies only.
Underwriting, terms and conditions apply. Travel insurance is arranged by Bank of Ireland Insurance Services and is underwritten by Chubb European Group SE. Bank of Ireland Insurance Services Limited trading as Bank of Ireland Insurance Services and Bank of Ireland Insurance is regulated by the Central Bank of Ireland. A member of Bank of Ireland Group. Chubb European Group SE is authorised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) in France and is regulated by the Central Bank of Ireland for conduct of business rules.