How to contact us
Contact us
If you have any questions, or required assistance in completing your travel insurance journey please call us on 1800 719 086 from within Ireland or +353 (0) 1440 2787 from outside Ireland or email:
boi.travelinsurance@chubb.com
Complaints procedure
Bank of Ireland Insurance Services Limited and our insurance partners do everything possible to ensure that you receive the highest standard of service.
- If you wish to make a complaint you may do so by writing to Bank of Ireland, Customer Complaints Team, Floor 1, Newlands Cross Business Centre, Clondalkin, Dublin 22 D22 W324.
Alternatively, you can also contact:
- The Customer Service Manager, Chubb Travel Insurance, Sedgwick, Merrion Hall, Sandymount, Dublin 4. By phone: (from 9am to 5pm on weekdays) 1800 719 086 from within Ireland or +353 (0) 1440 2787 from outside Ireland. By email: boi.travelinsurance@chubb.com
- In the event that you are not satisfied with the response, you can refer the matter to the Financial Services and Pensions Ombudsman, 3rd Floor, Lincoln House, Lincoln Place, Dublin 2. Lo-call 01 567 7000.
European Online Dispute Resolution Platform
If you arranged your policy with us online and have been unable to contact us you may wish to register your complaint through the European Online Dispute Resolution platform.
Your complaint will then be re-directed to the Financial Services and Pensions Ombudsman and to us to resolve. There may be a short delay before we receive it.
Underwriting, terms and conditions apply. Travel insurance is arranged by Bank of Ireland Insurance Services and is underwritten by Chubb European Group SE. Bank of Ireland Insurance Services Limited trading as Bank of Ireland Insurance Services and Bank of Ireland Insurance is regulated by the Central Bank of Ireland. A member of Bank of Ireland Group. Chubb European Group SE is authorised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) in France and is regulated by the Central Bank of Ireland for conduct of business rules.