Managing your insurance
Use your insurance wallet to manage all your insurance policies easily in one place. If you’ve purchased a policy, you’ll need to register first before you can use the digital Wallet.
Important information about travelling abroad for policies purchased from 10 March 2022
It’s important that you know what Travel Insurance arranged by Bank of Ireland Insurance Services will and won’t cover for Coronavirus (Covid-19) so that you can decide whether this policy meets your needs.
We’ll cover cancellation costs if you or someone you’re travelling with:
- Contracts Coronavirus before your trip, or
- Is required to quarantine on orders of a treating doctor or the HSE, and the period of quarantine goes past your original departure date
Important Note: Covid-19 ‘positive’ test must be certified in writing as specifically relating to You or Your Travelling Companion(s) by a test that is recognised by the Republic of Ireland Government, including such a test that is carried out by a licensed pharmacy, a licensed laboratory or the treating Doctor.
What Coronavirus cover do you have when you’re on a trip
We will cover overseas medical and repatriation (the cost to get you home) expenses provided you are not travelling to areas where the Department of Foreign Affairs (DFA) allocates a security status of ‘Avoid non-essential travel’ or ‘Do not travel’.
We’ll also cover any additional accommodation (room only) and travelling home costs you may have if you are required, on the orders of a Doctor, to quarantine on holiday, if the period of quarantine goes past your original return date.
What’s not covered:
Travel Insurance arranged by Bank of Ireland Insurance Services won’t provide cover if you can claim back your costs (including cash equivalents such as vouchers) from anywhere else including any travel provider or compensation scheme.
It also won’t cover the following:
- You decide not to travel
- Expenses you have because of any country’s government travel restrictions
- Travel restrictions made by a travel or accommodation provider
- Financial failure of your travel or holiday provider
- Any holidays to areas where the Department of Foreign Affairs (DFA) allocates a security status of “Avoid non-essential travel” or “Do not travel”
Always check before booking a trip
Before booking a trip or travelling, check the DFA for travel advice. You can check the country you plan to visit to see the latest updates and whether it’s safe to travel there. These updates may change regularly and at short notice during this current pandemic. Therefore, we strongly recommend that you check your cancellation rights with your travel provider before booking any overseas holiday. For full details of what’s covered, including any excesses that may apply, exclusions and product terms and conditions, please read our travel insurance policy documents.
Important information about travelling abroad for policies purchased pre 10 March 2022
Policies purchased before 10 March will not provide cover if you are travelling to areas where the Department of Foreign Affairs allocates a security status of ‘Avoid non-essential travel’ or ‘Do not travel’. If you are not sure whether there is a travel warning for your destination, please check their website DFA.
Important information about COVID-19:
Your Policy will not cover claims directly or indirectly arising from, relating to or in any way connected with the COVID-19 or any mutation or variation of COVID-19 except for Medical Expenses and Repatriation claims provided you are not travelling in, to or through any area to which the Department of Foreign Affairs has allocated a security status of ‘Avoid non-essential travel’ or ‘Do not travel’ on its webpage https://www.dfa.ie/ at the time of travel. Chubb will not therefore cover claims relating to any inability to travel, any decision not to travel or any changes to travel plans as a result of COVID-19. or any mutation or variation of COVID-19.
If you have forgotten your username or password for your digital Wallet, you can reset your account by going to the Wallet login page and follow the instructions. Alternatively please contact our support team on 01 488 4062.