Travel Insurance

Frequently Asked Questions

Insurance Wallet

• How do I register an account for Bank of Ireland Insurance?

  Following the purchase of an insurance product through Bank of Ireland Insurance you can register an account on our platform. We will send you a link to set up your account. Use it to verify your email address and choose a password to create your account.

• How can I pay?

  You can pay by Direct Debit via Bank of Ireland Insurance for the Home and Motor Insurance products. Simply choose your payment type when you have proceeded to purchase your policy, enter your bank details and click ‘Buy’. If you would like to pay your Direct Debit monthly you can do so at no additional cost. Credit/Debit Card payments are also available for Home and Motor insurance and the sole payment option available for the Travel Insurance Product.

• I am having issues with logging into Bank of Ireland Insurance; what should I do?

  1) Forgot your user ID

  • Go to Bank of Ireland Insurance login page. Your user ID is the email address you used to set up your Bank of Ireland Insurance account. If you cannot remember the email you registered with please contact our support team on 1890 604 604.

  2) Forgot your password

  • Go to Bank of Ireland Insurance login page. Select ‘Reset Password’. When you verify your address we’ll send instructions to reset your password. If you are still having issues please contact our support team on 1890 604 604.

  3) Verification code expired

  • Once you register for our online platform a verification code will be sent to your email address. Verification codes are valid for 24hrs. If your code has expired or you are experiencing issues please contact our support team on 1890 604 604.

Applicable to Travel Products underwritten by Chubb European Group SE only

• What is Holiday Plus Travel Insurance?

  Holiday Plus Travel Insurance covers the things you would expect to find on a travel insurance policy (Baggage, Money, Cancellation etc.) but it recognises that your Private Medical Insurance (PMI) policy covers you for Medical Expenses abroad, up to the limit in your PMI policy. The Holiday Plus Travel Insurance tops this up to an unlimited amount. As Holiday Plus Travel Insurance only pays if your costs exceed the cover you have under your PMI, you can save money on travel insurance premiums.

• Does it matter what type of Private Medical Insurance policy I hold?

  Yes, it is mandatory that your Private Medical Insurance policy provides cover in respect of overseas medical expenses; otherwise you cannot buy Holiday Plus Travel Insurance.

• What happens if I change my Private Medical Insurance cover or provider?

  Provided your Private medical Insurance is with VHI, Irish Life or Laya, and it provides cover for emergency medical expenses overseas you will still be eligible for the Health Plus product. If you change your Private Medical Insurance cover, you must ensure that:

  • your new PMI provides this cover
  • that there is no break or gap in your cover between the old and the new PMI
  • Your PMI covers you for the duration of your Health Plus Holiday Travel Insurance policy.
• Can I get instant cover and policy documents - I’m travelling today?

  Yes! As soon as your credit card details have been validated, we will confirm your cover on screen, and documents will be available within your Bank of Ireland Insurance account.

• Can I change my policy?

  If you move house, we will reissue your policy for your new address. If you need to add winter sports cover or want to increase the number of people insured, you can call us on low call 1890 719 428. Provided you are not on holiday at the time, we can cancel your policy, give you an appropriate return of premium and arrange a new policy for you.

• How do I renew my annual multi trip policy?

  We will remind you 4 weeks before your policy expires, and offer you the opportunity to buy another policy.

• What is Car Hire Excess Cover?

  When you hire a car in Europe or the UK, your rental agreement should include a Collision Damage Waiver (CDW) and cover for Third Party Liability and Theft. There is normally an excess applicable to the CDW and Third Party Liability and Theft part of the agreements which you would be liable to pay in the event of a claim. This excess in most cases can range from €100 – €2000. The Car Hire Excess cover is designed to allow you to claim back the costs of this excess (in full).

If you originally arranged travel insurance through Bank of Ireland Insurance Services prior to 10th September 2020 it is underwritten by AIG Europe S.A. please click here for more information.