365 Phone and Digital Banking Support

Try our FAQs to find the right support for your query

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Top FAQs

  • When can I transfer funds on 365 online?

    You can transfer funds on 365 online whenever you like. However, the time and day you make the transfer will determine when your payee receives the funds.

    • To ensure that funds leave your account the same day and begin processing, you need to transfer before 15:30 (ROI) or 16:30 (UK) Monday to Friday.
    • To ensure that funds to leave your account the same day but only begin processing the next working day, you need to transfer after 15:30 (ROI) or 16:30 (UK) Monday to Friday or anytime Saturday, Sunday and Bank Holidays.
    If the payment is in euro and covered by Payment Services Regulations (PSR), we will ensure the Payee’s bank is paid within one banking day of funds leaving your account (above). If it is a cross-border payment* in Sterling or another European Economic Area (EEA) currency (non-euro) we will ensure the Payee’s bank is paid within three banking days of funds leaving your account. If the international (non SEPA)* transfer is not PSR regulated, we may take more time to pay it to the Payee’s.

    *Republic of Ireland only

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  • Can I order an up-to-date eStatement now?

    You can now order an eStatement in 2 simple ways as outlined below:

    Online

    1. Log onto 365 Online;
    2. Click the Service Desk;
    3. Choose Order a Statement;
    4. Enter details and click continue.

    Over the Phone

    1. Call 0818 200 365;
    2. Choose Option 1 Account Enquiries;
    3. Choose Option 5 All other services;
    4. Choose Option 1 Order a Statement;
    5. Enter account details and 3 requested digits of your 365 PIN.
    If you order your up-to-date statement before 3:30pm on a working day the statement will be produced overnight, ready to download via 365 online the following working day. You may also request an up-to-date Paper statement for your Mortgage, Notice deposit or Term Deposit accounts online via the Service Desk choosing the “Ask a Question’ Option. These paper statements will be issued to you by post in 3-5 working days.
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  • How much can I transfer on 365 Online?

    There are various amounts you can transfer through 365 Online, please see our guide on limits below:

    • There is a maximum total limit of €20,000 / £20,000 per working day for Payees that have been activated by a postal security code;
    • There is a maximum total limit of €10,000 / £10,000 per working day for Payees that have been activated by SMS security code.
    €20,000 / £20,000 is the maximum limit per working day and is reduced by payments to SMS activated Payees on that day also. If you need to avail of your full limit on a day it is recommended you pay to Payees activated by SMS security code first. Where payments are requested on, or scheduled for, a Saturday, Sunday or bank holiday, these payments will be processed on the next working day and will be subject to the limit for that working day.
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  • How do I sign up for eStatements?

    You do not need to sign up for this free service, as you automatically have access to eStatements when you register for 365 online.

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  • What is User ID by SMS Short Code?

    You can request to have your 365 online User ID sent to your mobile by text message free of charge. Simply free-text the word User to 50365.

    To use this service with your Personal Current Account you will need to:

    • Register your mobile to receive security codes.
    • Ensure that your mobile number is linked to only one User ID.

    This service is not currently available on Business Current Accounts.

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  • How do I transfer on 365 Online?

    To make a transfer to another account you must first add a Payee and activate the Payee on 365 Online then you can follow these simple steps when logged in to make your first payment:

    1. Click Money Transfer on the left hand menu;
    2. Choose the type of transfer - Bill/SEPA/International/Own accounts;
    3. Choose the account to transfer from and click continue;
    4. Choose the account to transfer to;
    5. Enter the amount and amend the reference (if required) and click continue;
    6. Enter the 3 requested digits of your 6 digit 365 PIN.
    A confirmation screen will appear giving you an opportunity to print this information; you may also save as a PDF.
    Transfer cut-off times are as follows:
    Cut-off time for ROI 3:30pm
    Cut-off time for UK 4:30pm
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  • What are eStatements and how can I view them?

    An eStatement is an electronic version of your paper statement. It contains all the same information as the paper version. To view your eStatements, simply log into 365 online and follow these steps:

    1. Click Statements on the left hand menu.
    2. Click Statements and Documents.
    3. Choose the account whose statements you want to see.
    4. Choose your statement from the list.

    You can view eStatements on tablet banking under Statements. The mobile app does not support eStatements.

    You automatically have access to eStatements when you register for 365 Online and there is no need to sign up to this free service.
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  • How do I change my 365 PIN or my User ID?

    Your unique 365 online User ID cannot be changed. To change your 365 PIN call 0818 200 365 and complete the following steps:

    1. Choose Option 1 Account Enquiries;
    2. Choose Option 5 ‘Statements, Direct Debits & 365 PIN’;
    3. Choose Option 4 ‘Change your 365 PIN’;
    4. Enter your account number and then enter 3 digits of your existing 365 PIN;
    5. Enter your new 6 digit PIN and confirm your new 6 digit PIN by entering it again as prompted.
    For security reasons you cannot use your date of birth, 6 of the same digits or a sequence like 123456.
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  • How do I set up, amend or delete a standing order on the Tablet Banking App?

    To set up a standing order, log in to the Tablet Banking app and follow these steps:

    • Tap Manage Payees on the left-hand menu.
    • Choose Standing Orders from the drop-down list.
    • Select an account.
    • Tap Setup Standing Order.

    To activate, amend or delete your standing order simply:

    • Tap Manage Payees on the left-hand menu.
    • Choose Standing Orders from the drop-down list.
    • Select a Standing Order.
    • Choose an action to take.
    Once you have successfully activated your standing order, it will not be visible in your list of standing orders until the next working day.
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