Forgot your 365 online User ID?

A new self-serve SMS service has been created to enable our customers to request and receive their 365 online User ID by SMS short-code.

Free text ‘User’ to 50365

…to get your 365 online User ID.

To use this service you will need the following:

  1. A Personal Current Account1;
  2. Be digitally Active;
  3. Have your mobile phone registered to receive security codes;
  4. Your Mobile number linked to one User ID.

For more information see our:


1 This service is not currently available on Business Current Accounts.