Changes to 365 online and our Mobile Banking app have been introduced, as required by SEPA regulation. You can refer to the 365 Online Changes page for further information.
BIC & IBAN
Your current bank account number and sort code have been replaced with an International Bank Account Number (IBAN) and Bank Identifier Code (BIC) for all non-urgent electronic euro payments.
You can locate your IBAN information on your bank statement today or, alternatively, visit the BIC & IBAN calculator to convert your account number and sort code to the equivalent BIC & IBAN.
Credits to your Account
We will always process credits as soon as possible when we receive them from other banks. The timing of payments from other banks may change. You may notice some payments arriving into your account later than usual during the day.
Some weekend payments that may in the past have been credited to your account on a Saturday, may now be credited to it on Monday morning instead.
Direct Debits
You should always ensure that you have sufficient funds in your account in advance to meet your commitments, such as direct debits, as they fall due. Please note that if you do not have sufficient funds in your account to meet a direct debit, it is likely to be returned unpaid.
Standing Orders
Standing Orders will be paid if you have sufficient funds in your account. A change in the timing of some payments credited to your account may result in you having insufficient funds to pay your standing order, when we process it on the due date.
If this happens, we will present your standing order(s) for payment again the following business day.
Tips for Managing your Account
- Logon on to 365 online regularly to keep track of your balance.
- Always make sure you have enough funds in your account, in advance, to meet your commitments like direct debits & standing orders as they fall due.
- We would be happy to discuss arranging a new overdraft for you, or an increase to your existing overdraft, if you think you may need one.
Managing your SEPA Payments PDF