Car Insurance

Frequently Asked Questions

• What type of car insurance is available from Bank of Ireland Insurance Services?

  You have two options to choose from:

  1. Comprehensive
  2. Third party fire & theft

  Comprehensive car insurance covers you for a wide range of damage caused by an insured event like an accident, theft, fire, accidental damage to your car and lots more. Third party insurance covers damage to another person’s vehicle and property and covers fire damage to your car. Both our Comprehensive and Third party Fire & theft policies offer you third party cover to drive other cars (eligibility criteria applies). For more information on our Motor Insurance options please click here.

• What is No Claims Discount?

  No claims discount, is the amount of years you have held an insurance policy without making a claim. Based on the number of years you have been claims free your insurer will reduce your premium. T&Cs apply.

• What is policy excess?

  Excess is the sum of money which the policy holder is responsible for paying in the event of a claim.

• Does it cost more to pay for insurance by direct debit?

  Unlike many of our competitors, Bank of Ireland Insurance Services offer interest free monthly repayments so you can spread out the cost of your insurance at no extra cost!

• I am covered to drive in the EU?

  Our policy offers up to 45 days cover to drive in the European Union. T&Cs apply.

• How do I register an account for the Bank of Ireland Insurance digital Wallet?

  Following the purchase of a Bank of Ireland Insurance product you can register an account on our digital Wallet. We will send you a link to set up your account. Use it to verify your email address and choose a password to create your account.

• I am having issues logging into the Wallet, what should I do?

  1)Forgot your user ID

  • Go to Bank of Ireland Insurance login page. Your user ID is the email address you used to set up your Bank of Ireland Insurance account. If you cannot remember the email you registered with please contact our support team on 01 488 4062 .

  2) Verify your email address

  • Go to Bank of Ireland Insurance login page. Select ‘Reset Password’. When you verify your email address we’ll send instructions to reset your password. If you are still having issues please contact our support team on 01 488 4062 .

  3) Verification code expired

  • Once you register for our digital Wallet a verification code will be sent to your email address. Verification codes are valid for 24hrs. If your code has expired or you are experiencing issues please contact our support team on 01 488 4062.
• Prior to December 2019, I purchased a policy through Bank of Ireland Insurance Services. Can I view it on the Wallet?

  The Bank of Ireland Insurance Services Wallet is currently available for policies purchased via the Wallet from December 2019. If you have an existing policy with Bank of Ireland Insurance Services purchased before December 2019, you’ll soon be able to add these on your Bank of Ireland Insurance Services wallet. In the meantime you can call us on 01 290 1958 if you have any questions about your existing policies.

Please contact our customer support team, or request a call back if you have any further questions and a member of our team will happily assist.
Ph: 01 4884062 lines open Mon – Fri 09:00 – 17:00.