Ulster Bank and KBC Exit from the Irish Market
Ulster Bank and KBC are set to leave the Irish market over the coming months and have started to write to their customers asking that they find a new bank.
Your Bank of Ireland Life Policy
Ulster Bank and KBC are set to leave the Irish market over the coming months and have started to write to their customers asking that they find a new bank.
If you’re making payments by direct debit:
If you pay premiums to us from an Ulster Bank or KBC account, we need you to provide us with your new bank account details as soon as you have them. It’s important that we are able to continue to collect your premiums on time.
If you are receiving a payment from us:
If we make payments to your Ulster Bank or KBC account, you need to give us your new bank account details as soon as you have them. This to make sure we can continue to pay you on time.
Updating your payment details
We want to make this process as easy as possible for you and have outlined some options you can choose from below.
Important information:
Before updating your new bank details, please ensure:
- Your new bank account is active
- Your account is a SEPA bank account*
- Your Bank of Ireland Life policy is active and you currently pay premiums to your policy
- The bank account is in the policy owner(s) name
*All EU member states and the United Kingdom are SEPA members.
Online
If you’ve received your letter from us you’ll know that to update your bank details quickly and easily, we’re asking you to visit the New Ireland website. New Ireland Assurance is the provider of all Bank of Ireland Life products and is a member of Bank of Ireland Group.
All you’ll need to update your details are:
- the details of the website link and your unique PIN number that we included in your letter.
- Your policy number
- Your new IBAN number (you can find this on your bank statements or online banking app)
Don’t worry if you haven’t received your letter yet as we’ll be writing to all our customers in the coming weeks.
Please note if you’ve more than one policy, we’ll send you another letter and unique PIN number as you’ll need to update the bank details for each policy separately. The online option is only available to customers who pay premiums to us from KBC or Ulster Bank account.
FOR MORE WAYS TO UPDATE YOUR BANK DETAILS, PLEASE SEE BELOW:
By Phone
The easiest way is to give us a call and we’ll update your details over the phone. Call us on 01 703 9500.
By Email
Simply download a Direct Debit Mandate form and return it to us signed and completed by email. Please select the correct email below:
- Protection, Savings and Investments – info@bankofirelandlife.ie
- Pensions before retirement – customerpension@bankofirelandlife.ie
- Pension after retirement – retirement@bankofirelandlife.ie
- Pension at Work Claim – groupretirement@bankofirelandlife.ie
By Letter
Download our Direct Debit Mandate form and return it to us signed and completed to:
FreePost,
Bank of Ireland Life,
5 – 9 Frederick Street,
Dublin 2
D02 DF29
We’ll update your policy with your new bank account details for you and write to confirm when this is done.
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