Mortgage support
Worried about making your mortgage repayments or you feel you may have difficulties in the future? Call our Arrears Support Unit on 01 488 3046, 9am to 6pm, Monday to Friday
What can I do if I’m having mortgage money worries?
1. Speak to us as early as you can
Your financial wellbeing is our priority. If you’re facing challenges due to a difficult situation or a major life event impacting your finances, reach out to us. We’re here to help find the best solution for you. Remember, discussing your finances with us won’t affect your credit rating, but missing repayments will.
2. Be open and honest when speaking to us.
Being honest about your finances matters because it helps us:
- Understand your circumstances – it enables us to offer the right help and support
- Assess your situation – the more we know, the better we can find a suitable solution for you
- Detect problems early – being upfront helps us address issues before they escalate
If you’re experiencing any financial difficulties, missed repayments or are worried about your ability to make your mortgage repayments in the future, call our Arrears Support Unit 01 488 3046, 9am to 6pm, Monday to Friday.
What do I need to discuss my mortgage?
To help us find your mortgage account as quickly as we can when you call us, please have the following to hand:
- Your 7 or 8-digit mortgage account number – you’ll find this on your mortgage statement.
- Your property address
Can I make a payment now?
Tap the button below if you’d like to make a payment to your mortgage account. You’ll need your:
- 7 or 8-digit mortgage account number – you’ll find this on your mortgage statement
- Property address – and the billing address, if different
- Debit card – we cannot accept credit cards
- Payment amount – if you want to pay more than €10,000, call 01 488 3046, 9am to 6pm, Monday to Friday and choose option 2 to speak to an advisor
Financial Wellbeing
Learn how to manage your money, plan for your future and be as prepared as possible for the unexpected.
Manage My Mortgage
If you already have a mortgage with us you can get information on your mortgage such as rates, repayments and equity release.
Your questions answered
Missed repayments
Understanding the Mortgage Arrears Resolution Process (MARP)
Completing a Standard Financial Statement (SFS)
We understand that completing a Standard Financial Statement (SFS) correctly can be challenging.
That’s why we’ve created a series of short videos to support and guide you to complete the sections of the form where you need the most help.
For the best results, we recommend watching all the videos to complete your SFS accurately. Click here to access the videos.