Everything you need to know about your
Home Insurance Renewal

Frequently Asked Questions

• What is the BOI insurance wallet?

  BOI insurance wallet is an enhanced online portal that allows you to view all your Bank of Ireland insurance policy information, documentation, and other useful resources relating to your insurance in one place.

  You can get an online home, car or travel insurance quote in minutes, select your preferred policy and pay online straight away.

• What does this mean for existing renewal customers?

  If you purchased a policy with us after 29 September 2022, and have received your 1st renewal notice, you are now required, if you have not already done so, to register for BOI insurance wallet where you soon will be able to view your home insurance policy information, documents and other useful resources relating to your insurance.

  Once registered, your insurance documents will be available to you through BOI insurance wallet only.

• How do I register for BOI insurance wallet?

  Go to www.insuranceboi.com, select ‘Sign up’ and complete the ‘Create your account’ form. If you’re already registered, you’ll be asked to confirm your account by email or by text.

• Where can I find my renewal premium?

  Your renewal premium is included on your renewal notice, you can access your renewal notice on our insurance platform, if registered, or by post or email depending on the reference selected by you.

  Your renewal notice includes your home insurance premium for the year ahead. Be aware of your renewal date to allow plenty of time to review. Start by reviewing your documents to ensure you are aware of your renewal premium and the policy information contained in the renewal pack. These are important documents that you will need to check.

• Which customers can renew their policy online?

  All customers who purchased their policy with us on or after 29 September 2022, can now receive their renewal in the BOI insurance wallet. All other customers will receive their renewal notice by email or post.

• Do I have to renew my home insurance every year?

  Yes, all Home Insurance policies need to be renewed on an annual basis.

  However, if you pay by monthly direct debit your policy can automatically roll over so keep this in mind.

• Why do I need to regularly review my sums insured?

  It’s important to regularly review your sums insured to ensure you have adequate insurance cover. Sum insured is the maximum amount paid by an insurer in the event of total loss, it is linked to the cost of repair/ replacement. If you have not updated your sums insured recently we urge you to take the opportunity to review this at renewal stage.

  Remember the current replacement costs of a home in Ireland can vary based on location. The average rebuild cost of a 3 bed semi-detached under 100 sq/m varies from €2,055 to €735 per sq/m depending on location. We encourage you to visit ‘The Society Chartered Surveyors of Ireland (SCSI.ie) which contains advice on regional breakdown of rebuild costs. Home extensions and renovations will impact your premium.

  If you have renovated your home or extended, you may need to increase your buildings or contents sum insured. Your contents sum insured should cover the cost of repairing or replacing personal belongings and household goods in your home. This includes items such as carpets, rugs, furniture and electronics. An easy way to calculate the value of your possessions is to go from room to room and add up how much it would cost to replace every item.

• How do I renew my policy?

  If you purchased a policy with us after 29 September 2022, and have received your first renewal notice, you are required to register for BOI insurance wallet where you will be able to view your home insurance policy information, documents and other useful resources relating to your insurance. If you purchased your policy before this date, you can renew your policy over the phone by contacting the team on 0818 604 604.

  Steps outlined below for customers who purchased a policy after 29 September 2022.

  • Receive: After you register and log in to BOI insurance wallet you’ll find your renewal premium and renewal documents waiting for you.
  • Review: Please ensure you read all information contained in these documents carefully. It is your responsibility to regularly review your sums insured and ensure the level of cover being sought is enough to meet your home insurance needs now and if you decide to renew your cover in the future.
  • Renew: Follow the on-screen instructions to renew your policy.
  • Retain: All your insurance policy documents will be now be safely stored online within the BOI insurance wallet easily accessible for you at any time you need to review your insurance details.

• Where can I find my policy documents?

  If you purchased a policy with us after 29 September 2022, and have received your first renewal notice, you are required to register for BOI insurance wallet where you will be able to view your home insurance policy information, documents and other useful resources relating to your insurance. If you purchased your policy before this date, you should have received your renewal notice by post.

• How do I edit/amend my renewal?

  If it’s your first renewal with Bank of Ireland Insurance Services and you have received your renewal in the BOI Insurance wallet contact us on 01 488 4062.

  All customers who purchased their BOI Insurance policy prior to the 29 September 2022, can contact the team on 0818 604 604.

• When will I receive my renewal quote?

  You will receive your renewal notice at least 20 days prior to your renewal date. If you previously paid by direct debit, your policy will renew automatically.

• How do I make a renewal payment?

  You can make a renewal payment via the BOI insurance wallet or over the phone by contacting the team on 01 488 4062.

  All customers who purchased their BOI Insurance policy prior to the 29 September 2022, can contact the team on 0818 604 604.