International Protection Applicants

At Bank of Ireland, we pride ourselves in improving the financial wellbeing of all our customers. At the heart of financial wellbeing is financial inclusion and that means access to basic banking products for all. We support international protection applicants by providing access to banking products and recognising the need for interpretive services to ensure that everyone gets the financial service supports they need.

Don’t receive the service you expected?

We are committed to providing you with excellent service at all times and hope we do not give you grounds to complain. However, if you wish to make a complaint, you may do so in a number of ways. You can call or write to us, use our online complaints form, or let our branch teams know. Our website provides more information about how to make a complaint.