Assisted decision-making act (ADMA)

We can help if you want to register an ADMA agreement with us, when the new law goes live.

About you and your situation

  • Do you want to know more about the new Assisted Decision-Making Act (ADMA) but don’t know where to get information?
  • Do you want to appoint a close friend or family member to assist with your day-to-day banking needs?
  • Do you want to appoint a close friend or family member to make decisions jointly with you as an additional safeguard?
  • Do you have a family member who has recently lost capacity and don’t know how to get access to their financial affairs to support them?
  • Do you have a newly registered ADMA agreement but don’t know where to bring it, or what the bank will do with it?
  • Do you want to put in place an agreement with a family member now, which would provide peace of mind for the future if they lost capacity?

If you answered yes to any of the questions above, we can help.

How we can help

AMDA introduces three types of decision-making supports to help you or someone close to you make decisions about personal welfare, property and finances – decision-making assistants, co-decision-makers and decision-making representatives. We can help if you want to register an ADMA agreement covering financial decisions.

How to get support

If you want to find out about what an ADMA agreement is, or if you want to start the process of registering an agreement, our staff can put you in contact with the Decision Support Service. They can guide you on how to create an agreement (see ‘Find out more’, below).

1. Once you have an agreement in place, please visit your local branch to formally register it:

  • To appoint enduring ADMA power of attorney and decision-making representatives, all attorneys and representatives should visit the local branch together
  • To appoint co-decision-makers and decision-making assistants, the customer and the co-decision-maker or assistant should visit the local branch together
  • What to bring: please bring your registered agreement, along with photo IDs and proofs of address for everyone attending the meeting.

2. Our branch colleagues will take all the details and let our Customer Care team know:

  • All agreements will be checked against the Decision Support Service (DSS) website to make sure they are valid
  • Our Customer Care team will add notes to all the customers’ accounts and products, to let our colleagues know about the agreement
  • For co-decision-making arrangements, we will explain to the customer and their co-decision-maker how to operate the agreement
  • For decision-making assistant agreements, we will explain what information the assistant will be allowed to access.

3. We will let you know when the agreement is live:

  • We will let you know what you can and can’t do, based on the agreement.
  • For co-decision-making agreements, there may need to be a separate meeting to agree what decisions will be made jointly and what services will be used
  • If an agreement exists, we will always stick to the terms of agreement
  • Please let bank staff know if you have an agreement, before making a transaction such as transferring money or applying for a loan.

Find out more

More details about how Bank of Ireland supports the ADMA (Link to existing ADMA page). Get more information and guidance from the Decision Support Service

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