Hello KBC Customers

Subject to final approval of the transaction, your KBC mortgage, deposit, loan and/or personal credit card account(s) will be transferred to us at Bank of Ireland in 2023.

At Bank of Ireland, your financial wellbeing is important to us. We’ve got years of experience in serving personal and business customers. We’re looking forward to welcoming and supporting you with all of your financial decisions when you become our customer.

Frequently Asked Questions:

Got a question? Our FAQs below may help you answer your questions about your account transferring from KBC to Bank of Ireland.

  • What is the latest update on the transfer from KBC to Bank of Ireland?

    On the 24th May 2022, the agreement between KBC Bank Ireland and Bank of Ireland received approval from the Competition and Consumer Protection Commission. The transaction is still subject to ministerial approval.

    See the latest announcement here

  • Do I need to do anything right now?

    KBC customers don’t need to take any action at this point in time. Customers will receive an update from KBC in June, a booklet which clearly outlines what is happening to all KBC products. This booklet can also be viewed here.

  • If the deal is fully approved and concludes, will I have the same consumer protections with Bank of Ireland?

    Yes. Customers are at all times guaranteed all the relevant legal and regulatory protections including the full benefits of the Customer Protection Code.

    Please note: For deposits, the limit of protection under the Deposit Guarantee Scheme is €100,000 per person per institution. More information on the scheme is available at depositguarantee.ie

  • Will I keep my existing mortgage rate and discount? (and other mortgage FAQs)

    Will I keep my existing fixed or variable rate when my mortgage transfers?
    Subject to final approval of the transaction, KBC customers with mortgages that are part of the transaction will migrate to Bank of Ireland on the same rate at the time of migration.

    Please note: You will keep your current fixed rate and your current fixed rate period. If your fixed rate is due to come to an end you will be given at least 60 days’ notice in advance so you can consider your future rate options. Prior to your mortgage transferring to Bank of Ireland, KBC will issue this maturity letter and the options included in this letter will be honoured by Bank of Ireland. Once your mortgage account moves to Bank of Ireland, we will write to you before your fixed rate ends, outlining the rates available for you to choose from at that time.

    What happens when I roll off my fixed rate?
    About 3 months before your fixed rate period ends, we’ll send you a list of rates available for you to choose from. This list will also include a “one-time” variable rate which will be explained in more detail in that letter.

    Will I keep my discounted mortgage rate when my account transfers?
    Yes. KBC customers who benefit from a mortgage rate discount linked to the holding of a KBC current account will retain that discount for the duration of the mortgage or loan. You will not need to open a Bank of Ireland current account.

    Will Bank of Ireland honour my KBC mortgage offer letter?
    Yes. We will honour mortgage offer letters for as long as they are valid. Your mortgage offer letter from KBC will say how long your offer remains valid for.

    For more information see the Guide to Next Steps which clearly outlines what is happening to all KBC products. This booklet can be viewed here.

    Will I be able to view my mortgage account online?
    Our online Mortgage Viewer tool gives you 24/7 access to view details like your current mortgage balance, payment schedule, current rate, mortgage end date, interest accrued (year-to-date) and mortgage account options. You can register for Mortgage Viewer when your account transfers to us. You will receive instruction on how to do this closer to the transfer date.

  • Will my existing rate(s) change when my loan and/or personal credit card account(s) transfers from KBC to Bank of Ireland?

    The following accounts will transfer to Bank of Ireland on the same rate – personal and business loans and personal credit cards.

    Any changes to the terms and conditions of your account(s), will be explained in a communication which will be sent to you at least 60 days before the transfer happens.

    Please note: Customers who hold a KBC current account and therefore qualify for better rates on their KBC loan/deposit will maintain that benefit for as long as they hold that loan/deposit. Customers will not be required to hold a Bank of Ireland current account.

    Please note: For personal credit card customers, your rate may be lower in some circumstances (i.e. instalment plan).

  • I’m a credit card customer. Will my credit limit on my credit card stay the same?

    Yes. Your credit limit will stay the same.

  • Will the interest earned on my savings and deposit account stay the same?

    There will be no change to the amount of interest you will earn when your account transfers to Bank of Ireland.

  • Can I view my deposit, loan and/or personal credit card account(s) online when my account(s) transfers to Bank of Ireland?

    Deposit account/ Personal loan customers – You can view your account(s) details any time online or on the BOI Mobile App with a 365 online profile. However, to have a 365 online profile, you must have a Bank of Ireland current account. As your KBC current account is not being transferred to Bank of Ireland, you would need to open a Bank of Ireland current account to get set up on 365 online. Visit our here for a breakdown of our current account options, instructions on how to apply and download our handy step by step guides for moving banks, if this is what you wish to do.

    Business loan customers – You will not have online access to your business loan account(s). You will be provided with contact details for Bank of Ireland so you can request details about your outstanding balance at a time that suits you.

    Personal credit card customers – You can view your account through a 365 online profile. If you have an existing profile, your new BOI credit card will automatically be added to it. If you don’t have an existing profile, one will be set up for you, and you just need to activate it. You will receive instruction on how to do this closer to the transfer date.

    You can also phone our contact centre or drop into one of our 169 branches with any queries on your account when your account(s) transfer to Bank of Ireland.

  • Who should I contact if I have questions about my KBC mortgage, deposit, loan and/or personal credit card account(s) today?

    You should continue to contact KBC if you have any questions about your account(s).

    If you would like to reach them by phone, you can do so at this number: 1800 93 92 44.

  • Will my KBC personal/business current account also transfer to Bank of Ireland?

    No. Current accounts will not be automatically transferring to Bank of Ireland. If you wish to move your current account to us, we’d be happy to welcome you to Bank of Ireland.

    Personal current account customers – You have the option to open a new current account and follow the steps to move your existing current account to Bank of Ireland. For more information, visit our website here.

    Business current account customers – You have the option to open a new current account and follow the steps to move your existing current account to Bank of Ireland. For more information, visit our website here.

  • What communications can I expect to receive from Bank of Ireland?

    Subject to final approval of the transaction, the type and number of communications you should expect to receive from us will vary depending on the type of account(s) you currently hold with KBC. However, all KBC customers will receive a copy of our Data Privacy Notice, a copy of your updated Terms & Conditions (where applicable), and instructions on any actions you may need to take to ensure the smooth transition of your account(s) from KBC to Bank of Ireland. You will also receive a communication to welcome you as a Bank of Ireland customer.

    Remember: Fraudsters take advantage of periods of change, so they may call, text, or send emails to you. Bank of Ireland will never text or email you with a link asking for your one-time-passcode, your full 365 PIN or your full online banking login details.

I want to open a BOI current account

You have the option to open a new current account or to switch your existing current account to Bank of Ireland.

Learn More

Get Support

Who can I contact if I have a question?

Please continue to contact KBC as you usually would if you have any questions about your account(s) or the transfer.

Please note: Bank of Ireland will have a dedicated team to help you with your queries and support you before, during and for a period after your account has transferred to us. We will let you know how to get in touch with this dedicated team closer to the time.