Extra Help for Customers, Families and Carers

International Protection Applicants

Support for international protection applicants who want to open a bank account.

Gender Recognition

We can help you change the name and gender on your account(s) from your birth name to your new chosen name and gender.

Language Support

How to get help with your banking, if English is not your first language.

Bereavement

What to do and where to get support with their financial affairs, when someone with a Bank of Ireland account dies

Vulnerable Customer Account

Setting up an account for a family member, or someone you care for, who no longer has the ability to make decisions, or may never have had.

Online and mobile banking guides

‘How-to’ guides for people who have yet to use online or mobile banking, or who want to learn how to do more.

Money worries

We can help if you are worried about paying bills and making ends meet.

Fraud security

How to protect yourself from fraud and what to do if you’ve been the victim of fraud.

Safeguarding your banking

How to set up safeguards on your bank account to help protect your finances.

Coping with loss, incapacity, fraud and separation

Helping you to cope with the grief experienced due to loss, incapacity, fraud and separation